How to send precious metal materials securely

This page should act as a practical checklist so customers can package, label, and send materials confidently. It should also set expectations about what to include with the parcel and what information speeds up valuation.

Include guidance such as:

• how to package small, high value items
• how to group mixed items so they are assessed correctly
• what to include for trade and business customers
• what happens on receipt and how customers are updated